About Ravenesque - t/a Mariah's Soap and Bathcare Products

All products are safe for vegans and vegetarians. I do not use sodium laurel sulphate; I use probably the mildest foaming agent available, sodium laurel sulphoacetate, which contains none of the potentially irritating ingredients to which some people are sensitive!

I am fully certified under the EU regulations!

Wedding Favour Cards

For wedding favour cards, click here

Payment

We accept credit and debit cards through Paypal's secure server facility. You do not need to have a registered account with Paypal to use this payment method. We also accept payment through Nochex, which can also be selected at checkout. You do not need an account at Nochex to use this service. We also accept personal cheques made payable to Ravenesque. All items must be paid for upfront before processing will be commenced.

Delivery

Please allow up to 14 days for delivery from receipt of payment. All our soaps are made fresh to order. If there will be a delay due to the size of the order, we shall email or telephone and let the customer know.

Please note that due to Royal Mail strikes, we are also offering a courier option at £8.99. Orders processed via our Royal Mail option may be drastically delayed in the forthcoming weeks.

UK Postage Rates

Order Value
Up to £15.00 : £3.95
£15.01 to £25.00 : £4.95
£25.01 to £50.00 : £5.95
50.01 and over : £7.99

International Postage Rates

We welcome international orders but please contact us to order. Thank you.

Bulk Orders

Returns Policy

We are in the business of custom made soaps and bath-bombs, we want your business but we are not a department store. Our pricing does not reflect the 150% - 200% mark-ups some retailers charge that make for no questions asked, easy returns. Please consider your purchase carefully. Most products we sell are made to order and do not exist until you 'contract with us' to have them made.

If you believe a return is your only solution, we expect you to pay for the shipping charges both ways. We will also impose a restocking charge. Our restocking charge is 50% of the original purchase price. The restocking charge is merely to cover our costs to enable us to sell your returned items to someone else. After thoughtful consideration we have chosen this policy rather than higher prices for everyone. Returns policies do not apply to made-to-order or custom made items.

Upon your agreement of our return charges we will authorise the return of the merchandise. Ravenesque will issue shipping instructions which must be used with such returns. Goods must be in "as new" condition with no evidence of use or damage and show no signs of having even been opened. We expect that returned merchandise will be packed in the same manner as it was received by you. If upon inspection the returned product is freight damaged because of careless packing on your part your refund may be delayed or adjusted. The shipping charge both ways are not refundable or are they available for credit.

Monthly Free Prize Draw Terms and Conditions

No purchase necessary.

By subscribing to our newsletter, one lucky winner will receive a £10 voucher to spend at Ravenesque - Mariah's Soap and Bath Products! Sign up by clicking here, create an account and select to receive our newsletter! Easy!

All newsletter subscribers to Mariah Soaps and Bathcare Products will be entered into the monthly free prize draw.

Entrants must be aged 18 years or over and resident in England, Ireland, Scotland or Wales.

The closing date for entries into each draw is 28th day of each month.

The winner will receive a £10 voucher to use at www.Ravenesque.co.uk. There is no cash alternative.

The monthly winner will be notified via the email address that they have supplied to us, within 2 days of the draw.

The monthly winner will receive their voucher no more than 6 weeks after the draw has been held.

Privacy Policy

We are committed to protecting your personal information and will keep the information you entrust by keeping it safely and securely.

Why we collect information

Ravenesque - Mariah's Bath Products collects information from you for two reasons:

To process your order, we collect your name, email address, postal address and telephone number.

To make your visit more rewarding and useful, we may monitor customer patterns and your use of the store via cookies. Please see the information below on cookies.

Cookies

There are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to the shop. Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this happening.

Disclosing information to others

Ravenesque - Mariah's Bath Products will never sell or share your personal information with third parties unless it is required to fulfil your order or to fulfil another function which you have consented to.

Accuracy and access to Personal Information

You can check that the information which we are holding is accurate by accessing your account online if you are registered (click on ‘My Account’ near the top of the screen, enter your email address and password to log on and view your details) or emailing us at Sales@Ravenesque.co.uk. Also, even if you have consented to receive our newsletter from us you can request that we do not contact you with further information by e-mailing us at any time at Sales@Ravenesque.co.uk